Return Policy
At QUMASH FASHION, we want you to love your purchase. If you're not completely satisfied with your order, we're here to help. Please review our return policy below to ensure a smooth and hassle-free return process.
Returns Eligibility:
- We accept returns on most items within 14 days of the purchase date.
- To be eligible for a return, items must be unused, unworn, and in the same condition as received, with all original tags attached.
- Items purchased during clearance sales or promotional events may be final sale and not eligible for return. Please review the terms and conditions of the sale before making your purchase.
Return Process:
- Contact Customer Service: To initiate a return, please contact our customer service team at [Qumashenterprises100@gmail.com] within 14 days of receiving your order. Please provide your order number and details of the item(s) you wish to return.
- Package Your Return: Securely package the item(s) you are returning, including all original packaging and tags, along with the RA number provided by customer service.
- Ship Your Return: You are responsible for shipping the item(s) back to us using a track able shipping method. We recommend using a shipping service with insurance, as we cannot guarantee that we will receive your returned item(s).
- Return Processing: Once we receive your return, our team will inspect the item(s) to ensure they meet our return eligibility criteria. Upon approval, we will process your refund or exchange according to your preference.
Refunds:
- Refunds will be issued to the original form of payment used for the purchase.
- Please allow up to 10 business days for your refund to be processed and reflected in your account, depending on your payment method and financial institution.
Exchanges:
- If you would like to exchange an item for a different size, colour, or style, please indicate your preference when contacting customer service to initiate your return. Exchanges are subject to availability.
Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective item). In such cases, we will provide a prepaid return shipping label.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We may require photo evidence of the damage or defect for our records.
Contact Us:
If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team at qumashenterprises100@gmail.com or by phone at +91 9548964268.